Case Study: Telenor achieves faster document resolution and lower churn with Scrive eSign GO

Telenor digitalises 100% of document processes with Scrive

Telenor Norway faced challenges in its franchise store network due to decentralized paper contracts, which led to poor customer service, high fraud resolution times, and significant customer churn. To digitalize its telestores without complex integrations, the company turned to vendor Scrive and its eSign GO solution.

Scrive provided a system-agnostic solution, enabling Telenor to digitalize 100% of document processes across multiple internal and partner systems without integration. Using Scrive's rollout portal and e-archive, the implementation was swift. The results included instant adoption across stores, faster fraud resolution with automated document indexing, higher first-call resolution rates for customer service, and a dramatic reduction in lost contracts and churn costs. The success led Telenor Group to expand the use of Scrive eSign GO to other departments and countries like Sweden.

Telenor