Case Study: Tele2 cuts customer service calls by 80% with Scrive

Tele2 cuts customer service calls by 80% with Scrive

Tele2, a leading telecommunications operator in Sweden and the Baltics, faced significant challenges with its manual Direct Debit sign-up process. Errors in customer account information led to inefficiencies, high operational costs, and a large volume of frustrating customer service calls. To address this, Tele2 selected the vendor Scrive and its electronic signing and open banking integration solution.

By implementing Scrive's platform, which includes automated account checks via partner Finshark, Tele2 streamlined its payment workflows. The solution from Scrive resulted in an 80% reduction in customer service calls related to Direct Debit sign-ups, improved data accuracy, and significant cost savings. This enhanced efficiency allows employees to focus on higher-value tasks and provides customers with a smoother onboarding experience.

Tele2