Case Study: Länsförsäkring Kronoberg achieves faster digital claims handling with Scrive GO Plus

Länsförsäkring Kronoberg digitises 90% of claims workflows with Scrive

Länsförsäkring Kronoberg, part of a large Nordic insurance alliance, faced slow claims handling due to its reliance on physical mail for authorizations and consent forms. This paper-based process often took a month or more, delaying decisions and requiring extensive customer follow-ups. To modernize operations, they partnered with vendor Scrive to implement the Scrive GO Plus e-signature solution.

The solution from Scrive integrated seamlessly into the insurer's legacy systems without requiring development, enabling rapid digital workflows. By replacing paper with digital signing for authorizations and self-declarations, Scrive helped Länsförsäkring Kronoberg dramatically reduce turnaround times. The result was a significant shift to digital, with 90% of relevant claims workflows now handled digitally, leading to faster decisions, improved customer experience, and maintained compliance.

Länsförsäkring Kronoberg