Case Study: Avanza Bank improves digital onboarding and boosts deposits with Scrive eSign

How Scrive helped Avanza achieve a 120% increase in signed documents

Avanza Bank, an online bank, wanted to improve its customer onboarding experience. Instead of relying on paper documents that customers had to print, sign, and return, Avanza needed a faster digital process that would also satisfy strict legal requirements for e-identification and PKI-based document integrity. Scrive provided the eSign solution used to address this challenge.

By integrating Scrive eSign into its onboarding workflow, Avanza enabled customers to sign documents online using Swedish BankID and then be automatically logged into their new accounts. This removed paper handling and sped up activation, leading to a 120% increase in signed document conversion rate, a 20% increase in first-year deposits after rollout, and a 72% decrease in average onboarding time even as account volume quadrupled.

Avanza Bank

Mikael Lindahl

Business Developer