Case Study: AS3 reduces login support issues with Scrive eID integration

AS3 reduces login support requests with Scrive eID integration

AS3, a Nordic provider of career and psychological counselling services, sought to enhance digital access to its portal by integrating secure national eID authentication, starting with Denmark's MitID, for its new mobile app. To empower this seamless eID integration, they partnered with the vendor Scrive and its eID Hub solution.

Scrive implemented its eID solution to support user login, which was smoothly integrated into the AS3 Portal. The results included a significant reduction in support tickets for login issues and a smoother user journey. The measurable impact for AS3 was fewer support requests from MitID users, increased trust through secure authentication, and anticipated operational cost savings as they plan to expand Scrive's use across other Nordic countries.

AS3