Case Study: Northern Trust boosts productivity and reduces non-client tasks with Scribe

Scribe has provided a tool to allow Northern Trust to streamline their processes, reducing time spent on non-client tasks by 69% and giving partners more time to focus on delivering service to their clients

Northern Trust, a 132-year-old global financial institution, needed a better way to capture and share its institutional knowledge across a large, complex organization. With Scribe, the company aimed to improve process consistency, support training, and reduce the time employees spent on non-client tasks while maintaining high standards of service and compliance.

Scribe provided Northern Trust with automatic step-by-step guides that made it easier to document SOPs, augment training, support global collaboration, and strengthen risk management. The impact was significant: Northern Trust reported a 69% reduction in time spent on non-client tasks, along with faster training, improved employee satisfaction, and better performance toward KPIs.

Northern Trust

Pete Cherecwich

President of Asset Servicing