Case Study: Northern Trust achieves 69% less time on non-client tasks with Scribe

Northern Trust cuts non-client task time by 69% with Scribe

Northern Trust, a major financial services company, sought to improve process consistency and client service by tackling challenges with knowledge sharing and documentation accessibility. As a large institution, creating and maintaining up-to-date process records was time-consuming and made it difficult to ensure all employees followed standard procedures. To solve this, Northern Trust partnered with Scribe, using its tool to document and share processes.

The solution implemented by Scribe automatically generated step-by-step guides, which empowered Northern Trust to capture and scale expert knowledge across its global teams. This enhanced training, compliance, and collaboration. As a result, teams reduced time spent on non-client tasks by 69%, reported increased employee satisfaction, faster training times, and improved performance towards KPIs.

Northern Trust