Case Study: New York Life accelerates learning and knowledge sharing with Scribe

New York Life accelerates pace of learning through adoption of Scribe

New York Life, one of the largest life insurance companies in the United States, needed a faster and more scalable way to capture, share, and update process knowledge across the enterprise. Before adopting Scribe, employees relied on manual screenshots, video walkthroughs, and live training sessions that took significant time to create, maintain, and learn from.

New York Life implemented Scribe to automatically generate how-to guides and SOPs, first through a pilot and then across more than 80 teams company-wide. With Scribe, teams cut documentation time dramatically, improved onboarding and knowledge transfer, reduced maintenance effort, and made compliance preparation easier; employees reported saving an average of 41.6 hours per month per creator and gave Scribe a 4.5/5 ease-of-use rating.

New York Life

Sean Madgett

Head of Business Development