Case Study: Mindbody Saves Time and Boosts Customer Satisfaction with Scribe

Mindbody flexes its customer-first commitment and wins time back with Scribe

Mindbody, a fitness and wellness software company, needed a more scalable way to deliver customer onboarding and training without overloading its implementation and strategic accounts teams. As their platform grew, the team spent hours creating custom guides, recording trainings, answering questions, and updating materials—while customers, such as busy gym and studio owners, needed fast, self-serve support that fit into their schedules.

With Scribe, Mindbody created a library of reusable guides and custom Pages to deliver personalized onboarding and role-specific training content in minutes instead of hours. Scribe helped Mindbody reduce training content creation time by 40%, increase customer satisfaction on strategic account projects by 28%, and drive 2x more views on guides than on previous video trainings, while freeing the team to focus more on customer relationships.

MindBody

Josh Didion

Senior Director Strategic Accounts