Case Study: D300 cuts training and documentation time by 70% with Scribe

How the IT team at D300, an Illinois school district, trains 3,000 faculty members on tools and technology in a fraction of the time

D300, a public school district in the Chicago area, needed a faster way to create training and process documentation for its 3,000 faculty members. The IT team had been spending significant time building how-to guides manually with screenshots, cropping, annotations, and video tools, while also dealing with constantly changing software and processes.

Using Scribe, D300 streamlined documentation creation with AI-powered step-by-step guides and a knowledge base that embedded how-to instructions directly into each page. The team cut guide creation time from about 30 minutes to just 10 minutes per guide, and has produced 425 Scribes viewed 4,100 times so far. Scribe also helped D300 keep documentation current by quickly recapturing updated steps when systems changed.

D300

Jahan Rodriguez

Help Desk Manager