Case Study: Coronis Health increases procedure compliance to 98% with Scribe

How Coronis Health increased procedure compliance to 98 percent with Scribe

Coronis Health, a revenue cycle management company serving healthcare facilities nationwide, needed a better way to document and standardize processes across its many teams and 50+ applications. Before using Scribe, the 11-person Analytics team was creating SOPs manually in Word and PDFs, spending hours on screenshots, copy/paste, and formatting, while inconsistent procedures created confusion and extra work.

Using Scribe as a simple, scalable, and compliant process documentation platform, Coronis built a centralized library of step-by-step guides, added review and approval workflows to keep PII out of documentation, and used Scribes to answer common support questions and transfer work to offshore teams. Scribe helped Coronis save 10,000 minutes of time, increase procedure participation and compliance from 80% to 98%, and improve task accuracy from 75% to 95%, while also reducing repetitive tickets and enabling 50–60 hours of labor transfer.

Coronis Health

Conner Doyle

VP, Business Development and Operations