Case Study: Crosscard reduces process documentation time by 93% with Scribe

How a Sales Operations and Enablement Leader Reduced Process Documentation Time by 93%

Crosscard, a fintech startup in Luxembourg, needed a faster way to document sales processes and keep its Guru knowledge base consistent. Sales Operations and Enablement Manager Sidd Hora was spending too much time manually creating and annotating process documentation, which made enablement slower and less efficient.

To solve this, Crosscard used Scribe to automate process documentation and embed step-by-step guides directly into Guru. With Scribe, Sidd cut documentation time by 93%, reducing article creation from 10–15 minutes to just 1–2 minutes, while improving knowledge base consistency, speeding sales enablement, and helping the team prepare for regulatory audits more efficiently.

Crosscard‍

Sidd Hora

Sales Operations and Enablement Manager