Case Study: BILLIONS future-proofs documentation and scales customer support with Scribe

How a growing startup uses Scribe to future-proof their business

BILLIONS, an operations platform for real estate teams, needed a scalable way to document processes from day one as the startup prepared to grow, fundraise, and add customers. With a tiny team, Amber Milks and Andrew Becker faced the challenge of creating both internal documentation for future hires and external documentation for customer support without spending hours on manual screenshots and instructions.

Using Scribe, BILLIONS created visual guides, FAQs, and training documentation that could be shared in a customer help center and embedded via iFrame links. Scribe helped BILLIONS speed up customer onboarding, support the team in covering each other’s responsibilities, and keep documentation current as the product changed, enabling the company to do more with less and scale with confidence.

BILLIONS

Amber Milks

Chief Operating Officer