Case Study: CREXi Reduces Client Support and Documentation Time with Scribe

How a Customer Success Leader Answers Client Questions & Updates Internal Process Documentation with Scribe

CREXi, a commercial real estate marketplace, needed a faster way for its Customer Success team to respond to ad hoc client questions and keep internal training materials current. Because Crexi rolls out new product features every two weeks, their videos, Sharepoint documentation, and other help resources became outdated almost immediately.

Using Scribe, Crexi’s Customer Success Managers now quickly create step-by-step guides for clients and update internal process documentation in minutes. Scribe cut the time to answer client questions by 70% and reduced documentation creation time by 90%, helping the team stay accurate, scalable, and up to date as processes and products change.

CREXi

Rachel

CREXi