Case Study: Diesel Laptops achieves 44.3% better first call resolution with Scribe

Diesel Laptops boosts first call resolution by 44.3% with Scribe

Diesel Laptops, an automotive technology company, faced challenges scaling its institutional knowledge as it grew. A small group of experts became bottlenecks, and previous attempts to create documentation failed because it was difficult to keep it accurate and experts were not natural writers. The company turned to Scribe to help capture its critical operational knowledge without slowing down its subject matter experts.

Scribe enabled Diesel Laptops' experts to automatically generate step-by-step guides by simply performing a task on their screens. This standardized documentation was then used for training, support, and to power AI-assisted workflows. By implementing Scribe and restructuring its processes, Diesel Laptops achieved a 44.3% improvement in first call resolution in just one week, reducing strain on its expert teams and helping customers get answers faster.

Diesel Laptops