Case Study: Vforce achieves faster, more accurate auto club renewals with Scribe Software

Vforce’s core business is telemarketing for AAA and other automobile clubs to drive renewals of expired memberships

Vforce Auto Club Renewals needed a way to get AAA member renewal data into Salesforce in real time, since its distributed telemarketing team was working with spreadsheets and had no timely visibility into renewal information. Using Scribe Software’s Scribe Insight and the Scribe Adapter for Salesforce, Vforce aimed to support more accurate, efficient calls across its virtual workforce.

Scribe Software implemented an automated integration that uploads AAA renewal data into Salesforce every five seconds and sends updates back to the club systems, while also adding useful details like nearest office locations and driving directions. The result was highly efficient, nearly error-free processing, with measurable gains of up to 20% in efficiency and 15% or more in close rates, plus faster implementation in three weeks at a fraction of the cost of a custom alternative.

Vforce

Jack Sands

Chief Executive Officer