Case Study: Excelsior Sport achieves faster invoicing and a 360° customer view with Scribe Software

Integrating healthcare CRM and retail ERP data enhances patient and customer experiences

Excelsior Sport, a Netherlands-based sports retailer and healthcare provider, struggled with seven disconnected ERP and CRM systems across its retail and medical operations. This made staff re-enter data repeatedly, slowed service, and made it difficult to get a complete view of customer and patient activity. Scribe Software, via Scribe Insight, was brought in to help connect the company’s Microsoft Dynamics CRM and Dynamics NAV environment.

Scribe Software’s integration automated data flow between CRM and ERP, consolidating information and eliminating manual re-keying. The result was a 360-degree customer view, immediate access to purchase and patient history, and healthcare invoice processing that became 80% faster. Excelsior Sport also improved care recommendations by giving specialists better visibility into patients’ athletic gear purchases.

Excelsior Sport

Marc Gerner

Project Manager