Case Study: Konica Minolta Europe achieves real-time business insight with Scribe Software

Improving Business Decision-Making by Consolidating CRM in Europe & Asia

Konica Minolta Europe needed to consolidate customer and reseller CRM systems across more than 30 countries after M&A growth, while also connecting CRM to country-specific ERP systems. The company wanted centralized, real-time access to customer information, better reporting and forecasting, and a way to standardize processes across Europe and Asia. Scribe Software was selected as the integration platform alongside Microsoft Dynamics CRM.

Scribe Software implemented bi-directional integration between Microsoft Dynamics CRM and ERP systems such as Microsoft Dynamics NAV and SAP, enabling automated data transfer and standardized workflows. The solution now processes more than 350,000 transactions per day, gives sales teams instant access to accurate account and order data, and provides leadership with real-time business performance insights and forecasts.

Konica Minolta Europe

Martin Middelkoop

Manager IT CRM