Case Study: Empower Software Solutions achieves business-as-usual CRM migration with Scribe Software

Empower Software Solutions Maintaining sales and service operations while migrating onpremise CRM data to Salesforce

Empower Software Solutions, a provider of HR and workforce management solutions, needed to migrate its on-premise CRM data to Salesforce® without disrupting sales and service operations. The company also wanted to preserve account, opportunity, and service history access for internal and mobile users during the transition, and it chose Scribe Software’s Scribe Online Integration Services to handle the data transfer.

Scribe Software implemented a two-phase migration that first moved sales account and opportunity data, then service history, helping Empower keep client interactions running smoothly throughout the CRM changeover. The project migrated 16,000 account records, maintained business-as-usual for sales and service teams, improved mobile and internal access to CRM data, and laid the groundwork for future integration with Empower’s financial platform.

Empower Software Solutions

Dana De Zoort

System Analyst