Case Study: Choco improves Candidate NPS by 26% with Screenloop

Choco improves Candidate NPS by 26% with Screenloop

Choco, a Berlin-based food ordering platform, faced challenges with a low-response-rate candidate survey that was too inflexible to provide meaningful data for improving their hiring process. To address this, they adopted Screenloop's Candidate Pulse product to gather crucial feedback from applicants.

By implementing Screenloop, Choco saw their survey response rate increase by 31% and improved their Candidate NPS score from 6.2 to 7.8, a 26% improvement. The data provided by Screenloop helped Choco make small, impactful changes to their process and demonstrated to leadership the critical role candidate experience plays in shaping the company's overall reputation.

Choco