Case Study: Relentless Solutions strengthens secure remote support with ScreenConnect

ScreenConnect™ proves to be an indispensable tool for Relentless Solutions

Relentless Solutions, a forward-thinking IT services provider, required a robust and reliable remote support tool to serve its clients and was further challenged by a critical security vulnerability disclosed in ScreenConnect in early 2024. The company, a longtime user of the software, needed a partner that could provide swift and effective solutions to maintain its stringent security posture and ensure digital resilience for its hundreds of small and medium-sized business customers.

ScreenConnect provided the indispensable solution, with its vendor, ConnectWise, responding to the vulnerability with rapid communication and expedient patches. This resulted in Relentless Solutions' cloud instances being secured in under 15 minutes. The swift resolution not only mitigated the immediate threat but also solidified the strong partnership, underscoring the tool's critical role in allowing the company to deliver efficient and effective remote support and access.

Relentless Solutions

Jim-Barry Behar

Chief Executive Officer