Case Study: Wipfli LLP cuts remote support time and travel costs with ScreenConnect

ScreenConnectTM Powers Wipfli’s Nationwide Service Delivery

Wipfli LLP, a top-tier accounting and consulting firm, faced the challenge of providing reliable remote IT support to its diverse nationwide client base, which operated under vastly different bandwidth and security constraints. They needed a platform from a vendor like ScreenConnect that could connect instantly and reliably in any environment without interrupting the client's workflow.

The solution was implemented using ScreenConnect's remote support software, which provided critical features like low-bandwidth mode, View for video streaming, Backstage for silent support, and a shared toolbox. The results for Wipfli were significant, turning what were often four-hour on-site visits into 45-minute remote fixes, sharply reducing travel while dramatically improving first-call resolution and allowing the firm to consistently meet its service level agreements.

Wipfli LLP

Richard Coates

Manager, Business Solutions