Case Study: LTI Information Technology simplifies remote support and boosts efficiency with ScreenConnect

ScreenConnect™ enabled this MSP to provide its customers unencumbered, secure service and support

LTI Information Technology, a global technology consulting and digital solutions company, faced soaring costs and limitations with their existing remote support tools. This challenge, which included a necessary move away from LogMeIn, prompted them to seek a cost-effective, all-in-one solution from vendor ScreenConnect to support their growth and maintain operational efficiency.

By implementing ScreenConnect, the vendor provided LTI Information Technology with a robust remote access and management solution. The results included a significant reduction in support friction, enhanced technician efficiency, and simplified deployment. The integration streamlined their operations, and the Backstage feature became an invaluable tool for performing remote tasks without disrupting clients, allowing the company to focus on delivering excellent service.

LTI Information Technology

Eric Murphy

Chief Operating Officer