Case Study: Nitec Solutions reduces service desk noise and strengthens cybersecurity with ScreenConnect Privileged Access

Nitec Solutions’ Strategic Adoption of ScreenConnect Privileged Access for Enhanced Cyber Defense

Nitec Solutions, a managed IT services provider, faced challenges in managing the growing number of support tickets and administrative "noise" from its expanding customer base. This strain on resources impacted efficiency, and the company needed to enhance its cybersecurity measures to protect against threats and achieve Cyber Essentials certification.

By adopting ScreenConnect Privileged Access, Nitec Solutions streamlined its service desk operations. The ScreenConnect solution significantly reduced ticket volume through auto-elevation and auto-installation features, allowing the team to do more with less. It also enhanced security by removing local admin rights from users, which was crucial for compliance and increasing customer confidence.

Nitec Solutions

Johnny McIlroy

Managed Services Manager