Case Study: Intellicom Computer Consulting achieves faster IT service delivery with ScreenConnect

How Intellicom Computer Consulting Increased Service Delivery Speed and Gained Helpful Integrations by Switching to ScreenConnect™

Intellicom Computer Consulting, an IT service provider, needed a faster and more integrated way to deliver services to its clients. Their previous remote access tool was not robust or customizable enough, prompting a search for a new solution that could offer greater speed and integration options, leading them to the vendor ScreenConnect.

By implementing ScreenConnect, Intellicom gained a highly integrated platform that works seamlessly with other ConnectWise products like PSA and Automate. The solution provided by ScreenConnect resulted in significant efficiency gains, including automated service tickets and A/V checks, which led to more accurate documentation and billing. This integration was a key factor in Intellicom's exponential growth, allowing them to deliver better customer service and gain deeper insights into their business operations.

Intellicom

Jeff Hasenauer

Vice President of Technology