Case Study: NatureFresh Farms achieves remote IT control and faster support with ScreenConnect

How an Internal IT Team Maintains Control Over a 200+ Acre Greenhouse Facility

NatureFresh Farms, a large independent greenhouse produce grower in North America, faced the challenge of managing and supporting computers across its extensive 200+ acre facility. Their internal IT team needed a way to gain control over these systems to support internal resources and automate IT-related tasks more efficiently. They turned to the vendor ScreenConnect for a solution.

By implementing ScreenConnect integrated with ConnectWise Automate, the vendor provided NatureFresh Farms with instantaneous remote access to every machine in their facilities. This solution saved significant time for technicians, eliminated the need for an on-site tech at a new location, and improved ticket management by integrating with ConnectWise PSA. The results included a major shift to proactive IT support and provided technicians with a better work-life balance due to the ability to work effectively from anywhere.

NatureFresh Farms

Keith Bradly

IT Manager