Case Study: Fairoaks IT achieves secure, flexible remote IT support with ScreenConnect

Fairoaks IT's Experience with ScreenConnect™

The customer, Fairoaks IT, required a flexible and robust remote support tool to securely adapt to an evolving technology landscape and support their clients' growing remote and hybrid work needs. Their top priorities were to ensure minimal downtime and provide flexible troubleshooting.

Fairoaks IT implemented ScreenConnect, leveraging its extensibility to personalize remote sessions and scale their operations. Key features like Backstage allowed for behind-the-scenes fixes without user disruption, and View provided real-time visual diagnostics. ScreenConnect enabled the company to nearly eliminate workflow disruptions, save countless on-site visits, and enhance security by providing remote access without complex VPNs, solidifying it as a pivotal component of their success.

Fairoaks IT

Jen Butler

Automation and Internal Systems Manager