Case Study: Twin Peaks Veterinary Center achieves faster checkout and a better client experience with Scratchpay

Twin Peaks Veterinary Center speeds checkout in 3 weeks with Scratchpay

Twin Peaks Veterinary Center, a general practice in Tucson, AZ, faced the common challenge of a congested lobby caused by their front desk checkout process. They wanted to move payments directly into the exam rooms and find a more convenient, integrated payment solution. To address this, they turned to Scratchpay for its Scratch Checkout service.

Scratchpay implemented its Scratch Checkout system with mobile terminals for in-room payments and integrated it with the practice's management software. The solution included text-to-pay and email-to-pay features for remote transactions. As a result, clients no longer wait in the lobby with anxious pets, the checkout process became faster and less stressful, and the team gained significant flexibility in how and where they collect payments.

Twin Peaks Veterinary Center