Case Study: Church Street Animal Hospital wins new clients with Scratch Checkout by Scratchpay

Church Street Animal Hospital gains new clients in 1 month with Scratchpay

Church Street Animal Hospital, a private practice in Decatur, Georgia, faced the challenge of a payment experience that was purely a back-office function and not contributing to a positive first impression for new clients. They partnered with Scratchpay and implemented its Scratch Checkout service to transform this part of the client journey.

Scratchpay's solution provided features like text-to-pay and pre-appointment payment links, which integrated seamlessly with the hospital's practice software. The results were immediate; within the first month, Church Street gained new clients who specifically chose the practice because of the convenience of Scratch Checkout. The platform also streamlined daily workflows, making refunds and reporting fast and easy.

Church Street Animal Hospital