Case Study: Recharge cuts seller admin and strengthens MEDDIC adoption with Scratchpad

Recharge cuts 455 hours of seller admin a month with Scratchpad

Recharge, a major subscription management platform, faced significant challenges as its sales team scaled and migrated from HubSpot to Salesforce. Sellers were overwhelmed by manual admin work, leading to poor data hygiene and a difficult adoption of the MEDDIC sales methodology. This resulted in leadership struggling to trust their CRM data. To address this, Recharge implemented Scratchpad as its primary sales workspace.

Using Scratchpad, Recharge centralized deal management and integrated structured note-taking directly with call sources like Gong and Zoom. The platform's AI capabilities automatically suggested updates for MEDDIC fields and other critical data, which sellers could quickly review and approve. This solution from Scratchpad delivered a measurable impact of saving 455 hours of seller admin time per month, while also ensuring more accurate CRM data and stronger MEDDIC adoption.

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