Case Study: Broome Regional Aboriginal Medical Service achieves a 284% eNPS improvement with Scout Talent

Broome Regional Aboriginal Medical Service boosts eNPS by 284% with Scout Talent

Broome Regional Aboriginal Medical Service (BRAMS) faced challenges with negative workplace behavior and sought to build a healthier, more positive culture to better attract and retain talent. To confidentially gather employee insights, they partnered with Scout Talent and utilized its employee engagement survey service.

Scout Talent implemented an anonymous employee survey to collect feedback. Based on the results, BRAMS executed a strategic action plan including an organizational restructure and new policies. The measurable impact was significant: a 284% improvement in eNPS, a 54% increase in respect for management, and a 23% rise in overall employee satisfaction. According to Scout Talent, these changes enhanced public perception and improved local talent attraction.

Broome Regional Aboriginal Medical Service