Case Study: BackerKit improves performance monitoring clarity with Scout APM

BackerKit simplifies monitoring for $3.7B in pledges with Scout APM

BackerKit, an end-to-end crowdfunding platform managing billions in pledges, faced challenges with their previous APM tool, Datadog. Their small engineering team found Datadog to be overly complex and time-consuming to configure, leading to noise overload and difficulty pinpointing performance issues during their weekly reviews. This prompted them to seek a more focused and actionable monitoring solution from Scout APM.

By switching to Scout APM, BackerKit's team gained clear, prioritized signals on application performance. The solution streamlined their workflow, transforming their weekly 30-minute sync from a session of navigating dashboards into a productive meeting where they action reliable tickets. Scout APM provided the strong signal and weekly digest emails needed for their lean team to confidently identify and address performance spikes, significantly improving their efficiency and monitoring confidence.

Backerkit