Case Study: Design de Plume Boosts Project Profitability by 20%+ with Scoro

How a creative agency increased project profitability by over 20%

Design de Plume, a 20-person creative agency in Ontario, Canada, was struggling with disconnected tools for project management, time tracking, billing, and reporting. Before using Scoro, the team relied on Apollo HQ, spreadsheets, and Sage Intacct, which made reporting manual and outdated, limited visibility into utilization and profitability, and made it hard to spot scope creep or balance workloads.

With Scoro, Design de Plume brought reporting, resource planning, and project profitability tracking into one system. Scoro’s real-time dashboards and customizable report templates gave leadership instant visibility into budgets, utilization, and forecasting, while better resource allocation and onboarding workflows improved efficiency and team alignment. As a result, Design de Plume increased project profitability by more than 20%, reduced over-servicing, and made faster, data-driven decisions.

Design de Plume

Meggan Van Harten

Co-Chief Executive Officer