Case Study: Victorian Fireplace Shop boosts sales and streamlines operations with SCORE Mentors Berks and Schuylkill Cty

Victorian Fireplace Shop - Customer Case Study

Victorian Fireplace Shop, led by Karen Duke in Richmond, Virginia, had strong customer demand but wasn’t seeing the profits to match. As online orders increased, the business struggled to handle the new volume efficiently, and Duke wanted help figuring out how to improve operations and get the company’s finances on track. SCORE Mentors Berks and Schuylkill Cty was brought in to provide mentoring and business guidance.

SCORE Mentors Berks and Schuylkill Cty helped the team strengthen bookkeeping, analyze the business more carefully, and refocus responsibilities so the company could work smarter. With this guidance, Victorian Fireplace Shop improved its processes, increased sales, hired more employees, and expanded into new areas, including the Victorian Curtain Shop. Duke said the business was more efficient and that SCORE helped turn growing sales into real business success.

Victorian Fireplace Shop

Karen Duke

Owner