Case Study: SunSystem Technology achieves faster field-to-office communication and higher customer satisfaction with Scoop Solar

SunSystem Technology - Customer Case Study

SunSystem Technology, the largest independent residential solar O&M provider in the United States, faced the challenge of maintaining installation quality, fast response times and clear field-to-office communication as it expanded from California into 18 states and diversified its services. To keep soft costs and installation labor efficient while ensuring consistent on‑site procedures and data capture, SunSystem Technology selected Scoop Solar’s mobile cloud-based business platform and configurable WorkApps.

Scoop Solar’s solution gave field crews instant access to site-specific data, checklists and one‑click reporting while syncing detailed job information to the office, enabling faster troubleshooting and more accurate project status updates. As a result, SunSystem Technology reports faster team communications, higher customer satisfaction and concrete time savings — for example, a client-facing commissioning report that once took 6–8 hours is now produced with a single click thanks to Scoop Solar.

SunSystem Technology

Nick Snow

Director of Commercial Services