Case Study: Allianz Partners enables seamless service discovery and direct booking with scnd Service Marketplace Platform

Connecting senior citizens and their families to personal care services

The customer, Allianz Partners, is a global company specializing in insurance and assistance services. Their challenge was that policyholders could only access entitled services through a traditional call center, making services hard to discover and impossible to book directly. To solve this, Allianz adopted the Second Service Marketplace Platform from vendor scnd.

The solution from scnd enabled customers to log in with their contract number, report an incident, and directly book services. The platform was deployed in just 1.5 months, ensuring a very quick time to market. scnd's Service Information Management provided a centralized location for all services, making them easily discoverable and bookable through a reliable native scheduling system.

Allianz Partners