Case Study: Bay Area Animal Health Startup achieves 60% fewer errors and 50% faster sample processing with Scispot

How a Animal Health Startup Used Scispot to Automate Sample Intake and Streamline Customer Communication

Bay Area Animal Health Startup, a Pet Microbiome Health Solutions company in Oakland handling about 350 samples per week, struggled with frequent manual data-entry errors, slow sample intake using Google Sheets, and delayed customer communications. To address these workflow bottlenecks they implemented Scispot (Scispot Professional) and its Zapier integration to modernize intake and notifications.

Scispot automated bulk sample logging and metadata updates and set up Gmail notifications via its Zapier integration, which reduced manual data-entry errors by around 60% and increased sample intake and registration speed by over 50%. The Scispot solution also enabled instant customer updates, improving throughput, data accuracy, and overall customer satisfaction.