Case Study: Large Regional Health Company achieves improved care operations performance and optimized staffing with SCIO Health Analytics

Large Regional Health Company - Customer Case Study

Large Regional Health Company engaged SCIO Health Analytics to improve the effectiveness of its care management programs and better measure performance and productivity so it could manage more members. The client faced challenges defining and standardizing metrics, reconciling multiple data sources, improving care manager effectiveness for emerging high‑risk and complex members, and resolving inconsistent, manual reporting processes.

SCIO Health Analytics implemented a care operations performance management solution that defined consistent, business‑aligned metrics, integrated disparate data sources, measured care manager effectiveness with severity‑adjusted caseloads, provided KPI visualizations and graduation‑rate tracking, automated report production and error validation, and validated outcomes against external benchmarks. The result was an effective reporting framework that optimized staffing and team productivity, identified staffing weaknesses and high performers, simplified SLA reporting, reduced cycle times, and improved the organization’s ability to monitor and scale care management.