Case Study: US Multi-Industry Corporation improves ecommerce, CRM, and DWH quality with ScienceSoft managed testing

US Multi-Industry Corporation validates 2,200 CRM user stories with ScienceSoft

The customer, a US-based multi-industry corporation, faced the challenge of ensuring the smooth functioning, security, and usability of its complex IT environment, which included a Magento ecommerce platform, a Microsoft Dynamics 365 CRM, and an on-premises data warehouse. They engaged ScienceSoft for managed testing services to validate these interconnected systems and their numerous integrations without disrupting existing functionality.

ScienceSoft implemented a comprehensive, dedicated testing strategy for each system and its integrations, scaling the team as needed to balance coverage and timelines. Their efforts resulted in a thoroughly validated ecosystem, leading to improved shopper engagement on the ecommerce platform, more effective customer profile management for employees, and consistent data across all systems.