Case Study: a US insurance company cuts agent workload by 50% with ScienceSoft’s React Native mobile apps

US Insurance Company cuts workload by 50% with ScienceSoft

ScienceSoft's customer was a US insurance company with over 12 years on the market. Their challenge was handling huge seasonal spikes in customer interactions, which overloaded their agents' schedules and caused service delays without wanting to hire temporary staff.

ScienceSoft developed a React Native mobile app that enabled policyholders to perform self-inspections by uploading photos and videos of damage to file claims. This solution led to a nearly 50% reduction in employee workload within two months, improving claim response time and raising satisfaction for both customers and employees.