Case Study: a US insurance broker achieves faster partner onboarding and secure IAM at scale with ScienceSoft

US Insurance Broker resolves 1,700+ IAM tasks in a year with ScienceSoft

The customer, a US insurance broker, faced challenges in managing identity and access management (IAM) and user support as their partnership network scaled, which hampered smooth partner onboarding. To address their catastrophic workload and IAM backlog, they sought out third-party competencies and partnered with ScienceSoft for managed IT services.

ScienceSoft provided a dedicated team to handle partner account administration and IAM, resolving over 1,700 accumulated licensing tasks and 1,500 partner tickets in the first year. This solution ensured transparent account administration and secure access to over 400 partner web portals for the customer, which enhanced partner experiences and supported the company's business expansion strategy.