Case Study: US Community Bank boosts customer education and servicing efficiency with ScienceSoft’s financial services website

US Community Bank boosts customer satisfaction and speeds servicing with ScienceSoft

The customer, a US community bank, faced challenges with its reliance on in-person consultations and offline marketing, which slowed down servicing processes and decreased customer satisfaction. They partnered with vendor ScienceSoft for a turnkey website development project to create a digital platform for promoting services and educating customers.

ScienceSoft developed a financial service website built on a CMS, featuring a promotional hub and a dedicated video education module with search and tagging functionality. The solution provided by ScienceSoft resulted in higher customer satisfaction, more efficient servicing workflows for the bank, and an optimized project budget.