Case Study: a US biotech company boosts CRM productivity and collaboration with ScienceSoft’s Dynamics 365 support and consulting

US Biotech Company streamlines CRM workflows in 3 years with ScienceSoft

ScienceSoft provided Dynamics 365 CRM support and consulting for a US biotech company. The customer faced challenges with recurring CRM issues and inefficient workflows hindered by extensive customizations and over 40 complex automation robots.

ScienceSoft's solution involved replacing the custom automation scripts with native Dynamics 365 functionality and designing new workflows to streamline collaboration across four key departments. The results included reliable CRM support, improved process productivity, and enhanced cross-departmental collaboration.