Case Study: a US-based behavioral health provider boosts patient satisfaction with ScienceSoft's billing and claims integration consulting

US-based Behavioral Health Provider boosts patient satisfaction 88% with ScienceSoft

ScienceSoft provided integration consulting services to a US-based behavioral health provider that was facing challenges with its telepsychiatry platform. The client's outsourced billing and claims management integration was flawed, leading to manual processes, incorrect data, and numerous unapproved and aging claims. This resulted in significant delays for patients trying to access further services.

ScienceSoft's consultants and software architect conducted a thorough technical evaluation of 14 potential solutions from clearinghouses and software providers. Following this analysis, the client chose to integrate with a clearinghouse. The new integration led to an 88% increase in patient satisfaction, an 80% short-term care retention rate, and a complete elimination of hospitalizations among the studied patient group.