Case Study: a European contact center software provider integrates MS Dynamics CRM with ScienceSoft’s call center plug-in

The Client integrates contact center software with ScienceSoft for 15,000+ agents

The Client, a European cloud-based contact center software company used by 2,000 enterprises, commissioned ScienceSoft to create a plug-in that would integrate their application with MS Dynamics CRM.

ScienceSoft used JavaScript to develop a solution that provides an additional slick dashboard with a click-to-call feature directly within the CRM's standard forms. The Client was satisfied with the results, and the plug-in delivered by ScienceSoft runs smoothly on any desktop or mobile operating system.