Case Study: Leading Supplier Of Service Management improves web and mobile workforce management quality with ScienceSoft

Testing Of Workforce Management System

Leading Supplier Of Service Management, a European supplier of service management software, needed thorough testing for its web-based workforce management platform. The system supports planning and activity registration through a web portal and mobile application, and more than 25,000 professionals and 100,000 clients in the Netherlands use it every day. As usage grew and the platform’s business logic became more complex, the company chose ScienceSoft to improve the quality of both the web and mobile apps while new features were still being developed.

ScienceSoft’s dedicated team carried out smoke, functional, regression, and cross-browser testing, and created test cases from the reviewed specifications. The team also participated in planning and estimating in an Agile Scrum process. The work helped the customer maintain high quality standards for the system, which supported client base growth, and the companies continue to cooperate on testing a new system version.