Case Study: Saudia Cargo achieves 30% faster sales and customer support with ScienceSoft’s Dynamics 365 CRM

Saudia Cargo speeds sales and support by 30% with ScienceSoft

Saudia Cargo, a major air cargo carrier, faced challenges due to a lack of a structured, technology-driven sales process, leading to longer sales cycles and fragmented information storage. To address this, they partnered with vendor ScienceSoft to implement Microsoft Dynamics 365.

ScienceSoft implemented and customized a solution using Dynamics 365 Sales, Customer Service, and Customer Voice. This provided a centralized platform that automated sales and support processes, resulting in a 30% quicker handling of sales requests and customer support cases for Saudia Cargo.

Saudia Cargo