Case Study: a NYC-based healthcare provider boosts patient engagement with ScienceSoft’s EHR-integrated telehealth portal

NYC-based Healthcare Provider attracts 1,500 patients in 3 months with ScienceSoft

ScienceSoft planned and developed a patient portal with telemedicine functionality for an NYC-based healthcare provider. The client, a rapidly growing medical practice, needed to digitize the patient journey and stand out among competitors by enabling online appointment scheduling, virtual consultations, and secure access to health records. A key challenge was ensuring the new solution was seamlessly integrated with their existing athenahealth EHR system.

The solution delivered by ScienceSoft included a HIPAA-compliant web and mobile patient portal integrated with the EHR via RESTful APIs. Key features included online scheduling, built-in video conferencing, and in-app billing. Three months after launch, the EHR-integrated solution had attracted over 1,500 patients and was bringing in 3 to 10 new patients daily, successfully automating the patient flow for the growing hospital network.