Case Study: a multinational confectionery manufacturer standardizes IT service management with ScienceSoft’s ServiceNow implementation

Multinational Confectionery Manufacturer unifies ITSM across 60+ countries with ScienceSoft

A multinational confectionery manufacturer faced challenges coordinating IT services across its global operations due to disparate regional systems. They engaged ScienceSoft to implement and customize the ServiceNow platform, aiming to standardize IT service management processes and align them with their specific business workflows across more than 60 countries.

ScienceSoft delivered a customized ServiceNow solution that automated key ITIL processes like incident, change, and knowledge management. The implementation successfully unified and standardized IT service management for all of the client's global departments, resulting in smoother resolution of IT service disruptions and advanced control over the impact of changes on their IT environment.