Case Study: Telecom Company streamlines meeting and call management with ScienceSoft

Meeting management module for a telecom company’s CRM

Telecom Company, an Israel-headquartered provider of communications solutions with 150+ partners worldwide, used a custom PHP CRM system to manage B2B relationships. As the business grew, it needed a better way to schedule meetings and conference calls with clients, so it asked ScienceSoft to extend the CRM with a dedicated meeting management module.

ScienceSoft delivered a PHP-based module with forms for company profiles, contact persons, business subjects, attachments, and meeting planning. The module let Telecom Company schedule meetings and conference calls directly in its CRM system, which helped cut time and avoid inconsistencies in client interaction management.